Privacy Policy

Introduction

At Lumpaxwallet, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hardware wallet products and services.

By using our products and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Shipping address for product delivery
• Billing information for purchases
• Account credentials if you create an account
• Communication preferences

Device Information

When you use our companion software, we may collect:

• Device firmware version
• Software version information
• Error logs and diagnostic information
• Usage statistics (with your consent)

What We Don't Collect

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your hardware wallet orders
• Customer Support: To respond to your inquiries and provide technical support
• Product Improvement: To improve our hardware and software products
• Security Updates: To notify you about important security updates
• Marketing: To send you promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• 256-bit SSL encryption for all data transmissions
• Secure data centers with physical access controls
• Regular security audits and assessments
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website.

Types of Cookies We Use:

You can control cookie settings through your browser preferences.

Third-Party Services

We may share your information with trusted third parties who assist us in:

• Payment processing (credit card companies, payment gateways)
• Shipping and logistics (delivery partners)
• Customer support services
• Analytics services (Google Analytics)

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes

Your continued use of our products and services after any changes indicates your acceptance of the updated policy.

Contact Information